Services

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GIFT IDEAS

Thoughtful, tasteful, and suitable for any occasion, a Sevenoaks Gift Card lets those close to you get exactly what they want. They also let you share a Sevenoaks shopping experience with someone special. Available in multiple denominations and welcome at over 100 stores, they're a gift full of endless possibilities.

Visit our Customer Service Centre located next to The Bay for more details.

Check your balance anytime.  Your balance can be checked online at www.getmybalance.com, by calling 1-800-755-8608 or visiting the Customer Service Centre. 
 

Frans Flowers

Bring home a smile with fresh flowers from Frans Flowers. Located at the main entrance in Gap Court.

CUSTOMER SERVICE

Even seasoned shoppers need a little help sometimes...

Searching for a fabulous dress? Looking to borrow a stroller? Or maybe you just want to know what Sevenoaks has planned for an upcoming holiday? Whatever your needs, our customer service ambassadors can always help. Friendly and informative, they'll do whatever they can to enrich your shopping experience. 

Here's a list of what you'll find at our Customer Service Centre, located next to The Bay.

  • Character Stroller Rentals
  • Abbotsford Tourism Information
  • Directions & Information
  • Emergency Diaper Change Kits
  • Event Information
  • Lost & Found
  • Free Wheelchair & Walker Loans
  • Sevenoaks Walking Club Information
  • Career Opportunites
  • Sevenoaks Gift Cards
  • Security & First Aid
  • Transit Information & Passes
  • Storage Locker Rentals
  • Gift Bagging by donation

Mom’s and Tot’s Room
Located in the Women’s Food Court washroom, the room provides a quiet retreat with comfy seating, a children’s play table and chairs, a baby change table, sink and television.

Parking Stalls For Young Families And Expectant Moms
Conveniently located in Parking Lot B by the Shopper’s Entrance, Parking Lot A by Parisotto's Independent Entrance and Parking Lot G by the Gap Entrance.

Family Friendly Food Court Amenities
A microwave in the Food Court allows you to warm up baby bottles or toddler food.  Emergency diaper kits are available at our Customer Service Centre.

Gift Bagging by Donation
We are pleased to offer Gift Bagging by donation at Customer Service. Visit us with your gift on the same-day and we’ll bag it up beautifully!  Donations are requested to support the Abbotsford School District Lunch Program.

Character Strollers
Rent a Character Stroller at our Customer Service Centre. Single strollers are $2 and double strollers are $3, a portion of the money from each rental is donated to the Abbotsford School District Lunch Program.